Solution Manager, End User Services

We at Veho want to be at the forefront of tomorrow’s mobility. We believe that sustainable mobility is about moving people, both physically and emotionally. Therefore, we are willing to go the extra mile to ensure five star experience for our customers.

Veho Group is a Finnish, family-owned company established in 1939. Veho is a Latin word meaning "I transport" or "Minä kuljetan" in Finnish. Today Veho is a retailer and distributor of Mercedes-Benz and smart passenger cars and Daimler commercial vehicles in Sweden, Finland, Estonia, Latvia, and Lithuania. From consumers to corporations, we have been serving our customers for over 80 years. At Veho, we believe that sustainable mobility is about moving people, both physically and emotionally while leaving the planet in a better condition than we received it. Together with Mercedes-Benz and Daimler, we ensure premium experience for premium automotive brand customers.

Responsibilities

• Coordinate the development of End User Services in collaboration with the infrastructure team, suppliers, and business process owners.
• Manage supplier relationships, including sourcing, contracting, performance monitoring, and vendor governance.
• Ensure compliance with all relevant internal policies and external security and regulatory requirements.
• Oversee budgeting, forecasting, and cost allocation for EUS-related services and initiatives.
• Design, implement, and continuously improve support processes; monitor support performance against defined KPIs and SLAs.
• Facilitate the Key User Community to ensure effective communication, feedback, and engagement between IT and business users.
• Lead stakeholder communication efforts, ensuring transparency and alignment across business and IT.
• Maintain comprehensive solution documentation and develop training concepts to support user adoption and operational readiness.

What do we expect from you?

• Proven expertise in End User Services processes and technologies, including service desk operations, device management, collaboration tools, and user support frameworks.
• Broad knowledge of information technology domains, including information security principles, systems architecture, and system integration practices.
• Demonstrated experience in IT service management, with strong capabilities in sourcing, contract negotiation, and vendor performance management.
• Solid financial acumen with experience in budgeting, cost control, and financial forecasting within an IT services context.
• Strong leadership background with experience in managing and developing support teams, fostering collaboration, and driving performance.
• Demonstrates proactive leadership by taking ownership of support performance and driving accountability across teams and partners.

You are a confident communicator and collaborator, able to work effectively with both business and technical stakeholders. You take a structured, analytical approach to problem-solving and thrive in dynamic environments by prioritizing tasks and delivering results with consistency. With a strong understanding of business needs, you align IT services accordingly and bring a process-oriented mindset to everything you do.

Why Veho?

In addition to superior customer experience, we at Veho invest heavily in the skills and well-being of our staff.

We believe that continuously building a good working culture will lead to satisfied encounters with our customers for years to come.

We measure employee satisfaction with the Great Place to Work survey to know how we are doing. The results show that people at Veho are proud to work for the company and that their work is seen as important.

We invest in people through

• safe working environment and accident prevention
• education, as well as the professional way of working
• striving Veho people to take responsibility as individuals for the realization of Veho's responsible activities in everyday life
• cooperating with educational communities and making sure of future top performers

Next steps & Additional information

This position is located in Vantaa (Veho’s HQ). We offer hybrid working model.

Wise IT will help Veho with this recruitment. Please apply for this role before 27.7.2025 via our recruitment system. If you have any questions about the position, don’t hesitate to contact us:

Tiia-Liina Aavisto, Senior IT Recruitment Consultant, tiia-liina.aavisto@wiseit.fi